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JA

Jamie

Operator workspace

Dashboard export broken

Thread memory · 6 events · 4 fragments

Timeline

08:41Detected escalation in customer email
08:44Assembled account context, logs & last incident
08:47Issued Cursor a 30-min scoped claim
08:53Cursor found likely cause + attached test result
08:58Drafted customer-safe update for approval
NowWaiting for your approval to send

Linked fragments

NW

Customer escalation

08:40

Email

From: ops@northwind.co
To: jamie@acme.io
Subj: URGENT: Dashboard export broken for board pack

The dashboard export is broken and we need this for tomorrow's board pack. Can someone confirm a fix timeline?

GH

Error logs

08:52

reporting-service

NullReference in export serializer — 142 events / 1h

Cu

Cursor test result

08:53

Cursor

Repro confirmed · failing test attached · PR not opened (forbidden until approved)

?

Previous incident #2231

08:45

Similar serializer regression, resolved May