Dashboard export broken
Resolve the broken dashboard export and keep the customer informed before their board meeting tomorrow.
Current status
A customer needs the dashboard export for tomorrow's board pack. Cursor found the likely cause; a customer-safe update is drafted and waiting for your approval to send.
Autonomy in scope · Dashboard export broken
Cursor
ExecutingInvestigating the export failure in the reporting service.
Allowed
- · Inspect reporting-service repo paths
- · Read related error logs
- · Run the existing test suite
Forbidden
- · Send the customer email
- · Access unrelated customer data
- · Deploy to production
Reasoning
ExecutingDrafting a customer-safe status update from Cursor's findings.
Send the status update to Northwind Co.?
Let the customer know the cause is found and a fix is in progress, ahead of their board pack.
Why: Cursor confirmed the cause with a failing test. A clear, customer-safe update now protects the relationship before tomorrow's deadline.
- To
- ops@northwind.co
- Mission
- Dashboard export broken
- Content
- Locked to the draft below
Draft preview
Hi team, Thanks for flagging the dashboard export. We've reproduced the issue and identified the cause in our reporting service — a fix is in progress and we're prioritising it ahead of your board pack. I'll confirm as soon as the export is working again, well within today. Best, Jamie
Low — informational update, no commitment to a timeline beyond 'today'.
Confirmed on your device with Face ID — cryptographically signed and bound to this exact action.
Evidence — fragments
Customer escalation
08:40- From
- ops@northwind.co
- To
- jamie@acme.io
- Subj
- URGENT: Dashboard export broken for board pack
The dashboard export is broken and we need this for tomorrow's board pack. Can someone confirm a fix timeline?
Error logs
08:52reporting-service
NullReference in export serializer — 142 events / 1h
Cursor test result
08:53Cursor
Repro confirmed · failing test attached · PR not opened (forbidden until approved)
Previous incident #2231
08:45Similar serializer regression, resolved May
Audit timeline
- 08:41Detected escalation in customer email
- 08:44Assembled account context, logs & last incident
- 08:47Issued Cursor a 30-min scoped claim
- 08:53Cursor found likely cause + attached test result
- 08:58Drafted customer-safe update for approval
- NowWaiting for your approval to send
Next actions
- Approve the customer update
- Cursor to open a fix PR once confirmed
Follow-up watchers
Customer reply expected today
Watching for reply
Board pack deadline tomorrow 09:00
Deadline approaching · Tomorrow 09:00
Agents assigned
Cursor
Cursor
Scoped claim · expires in 29 min
Dashboard export bug — this mission only
Reasoning
Claude / GPT
Mandate
Allowed
- Inspect the reporting-service repo
- Read related logs and the prior incident
- Draft a customer-safe update
Needs approval
- Send the customer update
- Open or merge a pull request
Forbidden
- Send any email without approval
- Access unrelated customer data
- Deploy to production
Wallet
Tools available
Completion criteria
Export works and the customer has confirmed they can produce the board pack.